Our Privacy Policy

Learn how we protect your privacy and handle your personal information in accordance with Indian data protection laws.

Last updated: 24th July 2025
Introduction

We at Teknomee (OPC) Solutions Pvt Ltd (“we”, “us”, “our”) value your privacy. This Privacy Policy explains how we collect, use, share, protect, and retain your personal information when you use our website (www.teknomee.com) and related services. In accordance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 under the IT Act, 2000, we commit to transparency, security, and user rights.

Who We Are and Contact
Teknomee Solutions (OPC) Pvt Ltd
Next to WEH, Mumbai - 400066, India
Information We Collect

Personal Data

  • name
  • email
  • phone
  • job title
  • company
  • billing details

Usage & Technical Data

  • IP address
  • browser
  • device type
  • pages visited
  • referrer
  • cookies

Support Communications

  • chat messages
  • form submissions
  • service-related correspondence
How We Collect Data
  • Provided by users via forms (contact, demo requests, subscriptions)
  • Automatically via cookies and analytics tools
  • From third-party platforms that you consent to (e.g. social logins)
Purpose and Legal Basis

Purposes

  • Provide services, manage accounts, perform billing
  • Communicate for support, updates, marketing (with consent)
  • Maintain site functionality and analytics
  • Comply with legal & financial obligations

Legal Basis

  • Consent
  • Contractual relationship
  • Compliance with legal obligations
  • Legitimate interests (e.g. security, analytics)
Cookies and Tracking

Cookies We Use

  • Strictly necessary cookies: for site and security functionality
  • Performance cookies: Google Analytics
  • Preference cookies: to remember user choices
  • Marketing cookies: to display personalized ads

Opt-out: Users can manage or disable cookies via their browser settings.

Data Sharing and Third Parties

We Share Data With

  • Service providers (hosting, email, analytics, payment, CRM, support tools)
  • Professional advisers (lawyers, accountants, auditors)
  • Compliance & authorities for legal obligations

Important: All third parties must follow strict confidentiality and security obligations.

Data Retention

Account & Support Data

Retained for up to 5 years post-service

Marketing Preferences

Retained until user unsubscribes

Analytics Logs

Archived for up to 2 years

Data Security

We apply reasonable safeguards, including SSL/TLS encryption, firewalls, secure access controls, and regular audits, in line with 'reasonable security practices' under IT Rules, 2011.

International Transfers

Your information may be processed or stored outside India (e.g. cloud providers abroad). Such transfers are governed by standard contractual clauses or equivalent safeguards.

Your Rights
  • Access, correction, deletion, restriction, or portability of your data
  • Opt-out of marketing communications
  • Withdraw consent (without affecting prior lawful processing)

To exercise your rights, contact us at privacy@teknomee.com

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors. If such data is discovered, we will remove it promptly.

Policy Changes

We may update this policy to reflect changes in law, technology, or our services. Updates will be posted with a new 'Last updated' date. Continued use after changes indicates acceptance.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: